PingMeMeds help

Quick answers, and how to reach us if you need more.

Reminders

A reminder did not ring, or came late

Open Settings → Reminder check in the app. It shows four things your phone must allow, each with an Allow button: notifications, alarms and reminders (exact time), no battery limits, and full-screen reminders. Fix any that are not ticked, then tap Send a test reminder.

Some phones (Xiaomi, Redmi, Poco, Oppo, Vivo, Realme, OnePlus, iQOO, Huawei, Honor) also have an Autostart switch. Turn it on for PingMeMeds so reminders come back after a restart. The reminder check shows a button for it on those phones.

Ring over the lock screen

With Settings → Ring on the lock screen on (and the full-screen permission allowed), the reminder fills the screen and rings like an alarm clock, even when the phone is locked. Louder over time starts quietly and grows louder.

Snooze and repeat

Snooze waits for the time set in Settings → Snooze length (5, 10, 15 or 30 minutes) and then rings again. Only the medicines you snoozed wait; another medicine that comes due meanwhile still rings on time.

With Repeat until marked on, a reminder you have not answered rings again every 5 minutes for 30 minutes.

Several medicines at the same time

They come together in one reminder. On the reminder screen, tap a medicine to untick it, then Taken marks only the ticked ones. The notification's All taken button marks every medicine in it.

Test reminder

Send a test reminder (during setup, and in Settings → Reminder check) shows your real next dose a few seconds later, exactly as a real reminder would. Nothing is marked by a test.

Medicines

Schedules

When adding a medicine, choose Every day, Specific days (pick the weekdays), Every few days (every 2 to 30 days from the start date) or Only when needed (no reminders; tap Take now when you take it). Each medicine can have up to 8 times a day, each with its own amount, and a start and end date.

Stock and refills

Turn on Count what is left and enter how many you have; the app subtracts each dose you take and shows when the medicine will run out. Tap Add stock when you buy more. With Pro, Remind me to refill reminds you when only a few are left.

Pause a medicine

Open the medicine and tap Pause reminders. Its history before the pause stays as it was. Resume reminders starts again.

I missed a dose, or marked the wrong one

On Today, tap a dose for Taken now, I took it at another time, Skip or Undo. For an earlier day, open History, tap the day, then tap the dose.

Family (Pro)

Tap the name at the top of Today to switch between people or Add a family member. Each person has their own medicines, readings, history and report. Reminders for everyone ring on this phone, with each person's name shown.

Health readings

Health → Add reading records blood pressure (with pulse), blood sugar (fasting, after a meal or any time), weight, pulse, SpO₂ and temperature. Tap a reading to delete it. Pro shows 30-day charts for blood pressure, sugar and weight. Choose mg/dL or mmol/L in Settings.

Doctor report (Pro)

History → Report for the doctor makes a one-page PDF for the last 30 or 90 days: medicines and times, doses taken with a list of missed ones, and the readings you choose. Share it on WhatsApp or print it.

Your data

Back up and move to a new phone

Settings → Back up to a file saves everything in one file. On the new phone, install PingMeMeds and use Settings → Restore from a file. Restoring replaces what is on that phone.

App lock

Settings → App lock asks for your fingerprint, face or screen lock when the app opens. It appears only if your phone has a screen lock set.

Language

PingMeMeds is in English and Hindi. On Android 13 and newer, choose it in Settings → App language; on older phones the app follows the phone's language.

Pro

Buying, restoring and cancelling

Buy Pro in Settings → Get PingMeMeds Pro. On a new phone, open the Pro screen and tap Restore purchase. Cancel a monthly plan in Play Store → Payments & subscriptions → Subscriptions; Pro stays on until the end of the month you paid for.

Still stuck?

Write to support@appswalaa.com with your phone model and what happened. Settings → Contact support in the app fills in the app version and phone for you.